Monday, August 17, 2015

Viral Video: If All Call Center Agents Were Shockingly Honest

The first unwritten rule of a call center agent: talk with a smile and pretend like it's your pleasure to help them with their various concerns. But what if the customer representative had it their way and said what they really felt about the customer (especially the toxic ones)?

In a funny video by Buzzfeed, call center agents bare all thoughts and feelings toward an imaginary customer. The Facebook video uploaded in SOML (Story of my Life) had 11 million views, 260,000 shares and 94,000 likes in just 3 days.

If Call Center Employees Were Honest
Posted by SOML on Friday, August 14, 2015

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